11 Reasons Why You Should Shop At Master And Mistress Today!

Our Low Shipping Rates

All orders sent anywhere in the UK: £2.40 plus £1 per item.
All orders sent anywhere in the EU: £2.99 plus £1.10 per item.
All orders sent anywhere in Rest Of World: £3.50, plus £1.15 per item.

We offer FREE DELIVERY! Buy More Pay Less!

We offer free delivery on any order with a value of £49.99 or more.

Discreet Delivery

All items are sent out in discreet plain packaging.

Same Day Shipment

Items that are ordered before 3:30pm (GMT) will be dispatched the same day. If for some reason your item can’t be dispatched the same day, it will be dispatched on the next working day.

Added Security

To make sure your order does not fall into the wrong hands, we send all packages 1st Class Recorded Delivery. So a signature is required upon receipt of the parcel.

Secure Online Payments

We currently only accept payment for orders via PayPal. This is a quick, easy and secure method of completing transactions online.

A Quick Response

Contact us now and we will aim to reply to your questions within 12 hours.

Your Personal Details

The personal details you provide are only used to process and dispatch your order. We do not sell or share any information given to us by any customer.
We do not mail customers directly without them contacting us first. Any questions you ask are not posted on FAQs, they remain private.

Returns Policy

If upon receipt of your item, you are not happy with it, you can ask to return it to us (as long as the item has been un-used) for a full refund or for an exchange. Please contact us within 48 hours of receiving your item if this is the case.

Our Service

We aim to provide a super fast, no hassle service. As soon as you place an order, you can rest assured that we will work as quickly as possible to meet your every demand.

Feedback

Here At Master and Mistress we always welcome any feedback you may want to share with us. We are always pleased when a happy customer gives us a positive reply and comes back again to shop with us.
If you think we could improve our service or if we could do anything better we are always open to suggestions.